Institutional Misbehaviour, Redux - UPDATED

While I have written several posts in the past about the seemingly endless capacity of organizations and institutions to behave in ways that best protect themselves rather than serve the interests of their constituencies, each new instance continues to appall me.

Today's print edition of The Star (nothing online yet) details an investigation by the paper into the failure of a Belleville police officer to take note of the license plate of a suspicious vehicle spotted outside of the home of Jessica Lloyd on the night he went on to rape and kill her. This information might have prevented her death

While mistakes happen all the time, and I am hardly in a position to judge the officer involved, what is interesting about this story from my perspective is the fact that it took 20 months for The Star's request for information under The Freedom of Information Act to be fulfilled, largely, it would seem, because both the police and the Ministry of Community Safety were busy trying to conceal what had happened in this major oversight to protect their own interests.

Could this perhaps also be the real reason the Ministry of Community Safety and Correctional Services earlier refused The Star's request for the dates Williams’ DNA was submitted for testing, stating that the release of the information would be an “unjustified invasion of personal privacy”?

Should this article appear online, I will provide further details in an update.

UPDATE: Here is the link to the story on The Star website. As noted in my original post, you will see that the biggest priority of both the Belleville police and the Ministry of Community Safety seems to have been how to best spin shortcomings of the investigation. As well, there still is no protocol in place to avoid such mistakes in the future.

Prepare For The Revolution, A.K.A. Spin, Spin, And More Spin

What is the priority of organizations that are mired in embarrassing public revelations about fraudulent spending of taxpayers' money? The development of a good PR plan.

At least that is what I gleaned from Part Three of The Star's investigation of the Toronto District School Board and its relationship with the Maintenance and Construction Skilled Trades Council run by Jimmy Hazel.

While the story details the cozy relationship that exists between Hazel and the board, including ordering his members to campaign for and donate money to the trustees and the provincial Liberals during elections, (with real consequences for those who refuse,) the most interesting aspect to me is the reaction of both the board and Hazel's organization.

At a private meeting Wednesday of school board trustees, where the Star’s investigation was discussed, [trustee Sheila] Ward told those in attendance that “trustees should be muzzled” until the TDSB has a solid communications plan in place to deal with the Star stories. Note that the response is to deal with the stories, not the problems the stories uncovered.

Not to be outdone, Jimmy Hazel appears to be following the same strategy:

Hazel, who initially unleashed a profanity-filled tirade on a Star reporter, has hired Ross Parry, a former official in the Liberal government. Hazel said Parry is helping him fine-tune his responses to the media. Parry, who was also the TDSB communications chief in the late 1990s, is helping Hazel put “all the information we collected into prose.”

None of this is the least bit surprising to me, given the cynicism I have expressed about organizational behaviour in this blog and my other one many times over the years. What does surprise me, however, is their openness in detailing how they plan to deal with the messenger, not the message.

And the wheel goes round....